Terms & Conditions

  1. Regular Appliance and Flue Maintenance:
    • The householder/landlord is responsible for ensuring that appliances and flues are regularly maintained. Regular maintenance is crucial for the efficient and safe operation of these systems.
  1. Maintenance of Chimney Stack, Flue, and Attachments:
    • The responsibility extends to maintaining the chimney stack, flue, and all related attachments (e.g., cowls, aerials, bird cages). All these components should be in good, safe condition and suitable for sweeping.
  1. Notification of Changes:
    • The householder/landlord must inform the chimney sweep of any changes in use, alterations, or established items that may affect the sweeping process. This ensures that the chimney sweep is aware of any potential issues or modifications.
  1. Chimney Sweep’s Limitations and Disclaimer:
    • The chimney sweep explicitly states that they will not be held responsible for any damage to parts of the appliance, flue, chimney, or attachments that are unsuitable, inappropriate, damaged, loose, weakened, or worn.
    • The chimney sweep is not responsible for any subsequent damage caused by the loosening or falling of such items.
    • Emphasizes that it is the householder’s responsibility to ensure the chimney stack is in a sound and safe condition to be swept.
  1. Notice for Appointment Changes or Cancellations:
    • Customers are requested to provide as much notice as possible if they need to change or cancel an appointment. A minimum of 24 hours’ notice is specified.
    • The company allocates specific time in their schedule for each customer, and late cancellations may prevent them from offering the appointment to someone else.
  1. Cancellation Fee for Unattended or Inaccessible Properties:
    • The company reserves the right to charge a cancellation fee of up to 100% of the quoted price if no one is at home during the scheduled appointment or if they cannot gain access to the property.
    • This emphasizes the importance of ensuring that the property is accessible and someone is available during the agreed-upon time.
  1. Late Cancellation Charge:
    • The company also reserves the right to charge a fee in the event of a late cancellation, defined as less than 24 hours’ notice.
    • Reference is made to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, indicating that the policy adheres to relevant consumer protection regulations.

 

The Preseli Sweep
5.0
Based on 41 reviews
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Lisa PhillipsLisa Phillips
17:17 04 Feb 24
Prompt and efficient and reliable service.Thanks
Louise ReesLouise Rees
23:10 22 Dec 23
Despite being very busy, Rob agreed to clean two flues and check on the woodburners. He arrived as promised and worked efficiently and cleanly, with clear explanation of each stage of the process. His wide experience and knowledge of wood burning stoves was helpful when I had questions about the stoves or the logs I was using. I can highly recommend him and will have no hesitation in booking him again in the future. A good all rounder.
Anna RichardsonAnna Richardson
10:28 13 Dec 23
Super efficient, thorough and clean! Learnt loads about how to burn and manage my fire safely.
Paul EllsiPaul Ellsi
22:20 11 Dec 23
Great service, very knowledgeable
Michael AshbridgeMichael Ashbridge
09:50 05 Dec 23
Rob did a great job and is very organised and efficient. Highly recommended. .
Jill EvansJill Evans
15:55 17 Nov 23
Rob came to sweep and inspect mine and our neighbour's chimneys following a previous bad experience. He arrived on time, was extremely thorough, happily answered any questions, showed images and explained clearly what he found, and actions required. He was easy and pleasant to have around and left no mess. I'm very pleased I found Rob to do this work for us and can highly recommend him.
Michael CarpenterMichael Carpenter
12:26 08 Nov 23
Rob provided a very thorough clean of our woodburning stove and chimney. Gave some useful advice about installing a CO2 monitor. Very knowledgeable and will definitely use him again.
J WJ W
21:58 01 Nov 23
Great service, Rob turned up on time (twice, having had to reschedule through no fault of his) and did a really thorough job, meticulously clean, friendly and helpful.
Richard TurnerRichard Turner
22:28 15 Sep 23
Would 100% recommend Rob as a chimney sweep. He did a great job of sweeping the flues for our wood burning stove and pellet boiler. He also fixed an issue with one of our flues and gave us just great advice on a couple of other issues. Very professional, tidy and reasonably priced.
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